Refund Policy
Last updated: December 2024
Important Notice
Due to the digital nature of gift cards, all sales are generally final once the gift card code has been delivered. Please review your order carefully before completing your purchase.
When Refunds May Be Issued
We may issue refunds in the following circumstances:
- The gift card code is invalid or has already been redeemed
- Technical errors prevented successful delivery
- Duplicate charges occurred
- The order was cancelled before code delivery
When Refunds Cannot Be Issued
- After the gift card code has been successfully delivered and viewed
- If the gift card has been partially or fully redeemed
- For change of mind after purchase
- If incorrect information was provided during checkout
How to Request a Refund
To request a refund, please:
- Contact our support team within 24 hours of your purchase
- Provide your order number and email address
- Explain the issue you experienced
- Do not attempt to redeem the gift card while your request is being processed
Processing Time
Refund requests are typically reviewed within 24-48 hours. If approved, refunds will be processed to the original payment method within 5-10 business days, depending on your bank or card issuer.
Code Replacement
In some cases, we may offer a replacement code instead of a refund. This is typically faster and may be offered if the original code was defective.
Contact Us
For refund requests or questions about this policy, please contact us:
Email: support@gifcardsite.com
Response time: Usually within 2-4 hours